2025 Ford Explorer

This bulletin supersedes 26-2100. Reason for update: To update vehicle symptoms, affected vehicle lines, and model years. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions:  Poor speaker sound quality (static, pop, crackle) while using Apple CarPlay® or Bluetooth audio  Poor or muffled outbound phone call sound quality while using Apple CarPlay® or Bluetooth audio This may be due to the software in the accessory protocol interface module (APIM).

Some of the vehicles listed in the Model statement above may exhibit an inoperative dark car mode. The vehicle may exhibit at least one of the following features remaining functional when dark car mode is enabled: * Illuminated odometer, compass, outside air temperature, audio/phone display. * Illuminated main message center display area. * Courtesy lighting * Welcome/farewell animation * Night lock indicator * Passenger airbag disable (PAD) indicator dims to minimum brightness * Locking flash/horn feedback This may be due to the software in the body control module (BCM) and the accessory protocol interface module (APIM).

Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine and 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). The vehicle may be unable to enter electric-only drive modes as expected during normal drive cycles. This may be due to the software within the belt integrated starter generator (BISG). For vehicles with this condition, follow Pinpoint Test I: Battery Isolation/Voltage Stabilization Control Circuit Carry Outance located in the Workshop Manual (WSM), Section 303-06D and repair the vehicle as necessary. Note that the BISG is on backorder status at the time of this publication and Ford is working to make parts available. Engineering is investigating this concern. Monitor PTS for updates.